Refund & Payment Policy
Policy Overview
At Smart Electrical Solutions, we are committed to providing high-quality electrical services to our clients. Due to the nature of our work and the resources allocated to each project, we have established the following refund and payment policy policy.
Payment Terms
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Invoices will be raised upon the completion of the work, or as specified on the quotation.
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For partially completed jobs invoices will be raised at the end of the week, or as specified on the quotation.
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Company policy is invoice payments for quoted work is 7 days from the invoice date.
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Company policy is invoice payments for call out work is due immediately
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Depending on the nature of the work, different payment terms may be present on your quotation to cover deposits, staged payments, other scenarios. and will override the above payment terms.
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If specific terms to quoted jobs are not present, or you feel they are not clear, the default position of of 7 days payment from invoice creation shall be applied.
Payment and Invoice Queries
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All queries must be made within 3 days of the invoice being raised to allow for adequate time for a resolution, before payment is due.
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Invoice queries MUST be raised before the payment due date stated on the invoice. Any questions raised without payment of the invoice, after the due date will be viewed as an undue delay on an overdue debt.
Late & Non Payment of Invoices
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The invoice terms listed in this policy and on quotations are deemed as accepted when clients engage us for the hiring of our services. As such the amounts and due dates of payments are known in advance of us carrying out the work.
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Late payments will be followed up and additional fees may be added, we may also remove any discount previously provided at our discretion.
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Late payment may also incur interest due on the debt.
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Non payment of invoices will be followed up with legal action.
No Refunds After Payment
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Once payment has been made for our services, no refunds will be issued. This includes, but is not limited to, payments for completed work, deposits, or prepayments for scheduled services.
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All payments are considered final upon receipt, as they are allocated to cover labour, materials, and other resources committed to your project.
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In the event there is an issue with the provided service we will take reasonable steps to rectify this
Exceptions
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In the rare event that Smart Electrical Solutions is unable to fulfil the agreed-upon services due to unforeseen circumstances (e.g., company-initiated cancellation), we will work with you to find a suitable resolution, which may include a refund or credit toward future services at our discretion.
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Any disputes regarding service quality must be reported within 7 days of service completion or before the invoice due date. We will address concerns promptly, but this does not guarantee a refund.
Enforceability
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We may chose to enforce our policy wholly or partly, this will be done on a case by case basis.
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If certain parts of this policy are not enforced at the time, we reserve the right to apply our policies in full at our discretion.
Contact Us
If you have any questions or concerns about this refund policy, please contact us at:
This policy (Ref RPP10) is effective as of June 08, 2025 and is subject to change without prior notice.
This policy is for Smart Solutions Engineers Limited (T/A Smart Electrical Solutions)